
	LAST MINUTE CHANGES
	================================================================

        Searching
	---------

        Help desk staff can now search for related calls from an existing
        calls profile.  The last page of each Call Profile permits staff
        to search for calls using criteria already defined for the existing
        call, or to search using Ad Hoc criteria they specify as needed.

	Searching is not covered in the online documentation for the demo.
	Commercial versions will include full documentation in both the
	Reference and Tutorial documents (online and hardcopy).

	Reporting
	---------

	This v1.03 release supports printing and reporting of existing
	support	calls.  Calls can be printed directly from the Calls List,
	Calls Profile, and from active Queue Monitors.  Actual reports
	can be defined to select calls based on nearly all call criteria,
	and then generated reports of some or all call information.
	Call criteria can be formal or Ad Hoc.

	Call reports can be printed to local, FAX, and network printers
	available to the user at that time.  Call reports can also be
	previewed, pasted into other OS/2 applications from the clipboard,
	and saved to graphics files.  The preview feature requires the
	OS/2 Picture Viewer.

	In the next v1.04 release support will also be added to represent
	call and event statistics in business graphic formats.  This will
	be a free update to existing customers.

	Additional report format types will released in the future based
	on customer input.  New format types are quickly added to the
	Supporter product using information files maintained on our BBS.

	Reporting is not covered in the online documentation for the demo.
	Commercial versions will include full documentation in both the
	Reference and Tutorial documents (online and hardcopy).


	GENERAL ISSUES
	================================================================

	Use the OS/2 VIEW command to read the DEMO.INF Quick Start guide
	on this diskette.  The Quick Start guide explains installation
	and usage of the demo.

	Use this syntax:	VIEW DEMO
	On Demo products:	VIEW LICENSE

	Contact HODstar with your questions via any of these channels:

	Voice:	USA +1 817-379-0220
	FAX:	USA +1 817-379-4020

	email:		CompuServe	76711,426
			Internet	76711,426@compuserve.com
					PMSH30A@prodigy.com
			Prodigy		PMSH30A

	Electronic Conferencing/Demos:
		CompuServe	GO CIS:OS2AVE -> Other Vendors
		HODStar BBS	USA +1 817-431-0546

	Mail:	HODstar Support Solutions
		Sales and Services dept.
		417 Hovenkamp
		Keller, TX  76248-3422
		U.S.A.
