
REPORTS INFORMATION

Reports are fully documented in the commercial version of
HODstar Supporter, the OS/2 Help Desk Facilty. This document
briefly outlines considerations and general usage.


PRE-REQUISITES
==============

Your OS/2 system must have installed support for:
   REXX
   Picture Viewer (report preview and export)
   One or more printers, FAX, and/or email devices

Optionally you can also use DB2/2 instead of the
built-in engine.


CONSIDERATIONS
==============

Device Support
--------------

HODstar has successfully generated reports for all
printer types supported by OS/2 print drivers, and
for the leading industry FAX 'printers'.


Representing Call Information
-----------------------------

Currently there are three report formats shipped
with HODstar Supporter.  Report formats are
selected by the user whenever printing a call
or generating a report.  These are:

   Full Profile - shows one or more calls' overview
      and notes on individual 8.5" by 11" paper
      in portrait mode. Similar to the first page
      of a call profile notebook.

   All Events - shows one or more calls overview and
      full detail for all events associated to that
      call on individual 8.5" by 11" paper in
      portrait mode.

   Summary - shows call summary information for
      multiple calls on individual 8.5" by 11" paper
      in portrait mode.

The range of selectable formats is actively under
expansion and will include statistical business
graphic formats in future releases.


Printing Calls
--------------

Users can print calls in any report format from the
Call Profile notebook, and select one or more calls
for printing from the Calls List and from any active
Queue Monitor.


Generating Reports
------------------

Reports are groups of one or more calls selected
dynamically using pre-defined, specific criteria.
Report profiles use those criteria to control how
and which calls are printed. Once reports are generated 
and the calls automatically selected, the user can print
them in any of the supported report formats.


Defining Report Profiles
------------------------

Administrators/Users have complete freedom to determine
what criteria are used to select calls for reports.

One or more criteria types are selected - each type
of criteria must be true before a call is included
in the report (i.e. Call Type AND Event Type AND Customer).

Additionally, within each type of criteria the user
can select more than one value - a call matching
any of the criteria values is included in the report
(i.e. Event Type of Alarmed OR Closed OR New).

Several example reports are given in the demo data
(DEMO.ZIP, usually built at install time).


[EOF]
